Mobile Applications
Mobile tools for customers, field teams and distributed staff who need to complete work away from a desk.
Software Development
Work Captured Where It Happens
When staff work across sites or in the field, information often travels back on paper, by phone call or as photos in a chat group. It arrives late, in different formats, and someone in the office has to piece it together.
A mobile application lets people record and look up information at the point of work. Field updates, inspections, deliveries and customer requests are captured once, in a consistent format, and are available to the team without retyping.
There is more than one way to deliver a mobile tool. Depending on your users, devices and connectivity, the right answer may be an app installed on phones or a responsive web application that works well on a mobile browser. We recommend the approach during discovery, based on what your users actually need.
When This Service Is Useful
Signs a Mobile Tool Could Help
- Staff work across several sites or in the field.
- Data is collected away from the office.
- Customers would benefit from a convenient mobile service channel.
- Field updates arrive late or in inconsistent formats.
- Teams need selected information while moving between locations.
What We Provide
What a Mobile Application Can Cover
Scope is agreed around your users and how they work. Typical areas include:
-
Field Operations
Tools for site visits, inspections, deliveries and other work carried out away from the office.
-
Mobile Data Capture
Structured forms that collect the same information in the same way every time.
-
Service Delivery
Job lists, updates and confirmations for staff delivering services to customers.
-
Customer Engagement
A mobile channel for customers to make requests, receive updates or access their information.
-
Reporting on the Move
Selected figures and status information available to managers and staff outside the office.
-
Back-Office Connections
Links to your web systems or office platforms, so mobile data flows into the rest of the business.
Practical Value
What You Can Expect
- Faster capture of field information
- More consistent data collection
- Better visibility of activity outside the office
- Easier access for mobile users
- Less dependence on paper forms
Preparing for the First Conversation
What Helps Us Scope This
- Who will use the app and where they work
- The information they need to capture or look up
- The devices your users have today
- How reliable connectivity is where they work
- Any system the app needs to send data to
- A named contact who can make decisions
You do not need all of this to get started. A short description is enough for a first conversation.
How the Engagement Works
From First Conversation to Ongoing Support
-
Discover
We look at your users, their devices, where they work and the information involved.
-
Choose the Approach
We recommend an installed app or a mobile-friendly web application, and agree the scope.
-
Design and Build
We design the screens around the task and develop the agreed features with review points.
-
Test, Launch and Support
We test with real users, prepare the rollout and provide the agreed support afterwards.
Questions
Mobile Applications FAQs
It depends on your users. An installed app can suit people who use it every day and need features of the phone itself. A responsive web application can be simpler to roll out and maintain. We compare the options with you during discovery.
Often, yes. Where your existing system allows it, the app can send and receive information through an integration, so data is not entered twice.
Yes. Structured data capture for inspections, visits, deliveries and similar field work is one of the most common uses. How it should behave where connectivity is poor is agreed during scoping.
Yes. Field staff, supervisors, managers and customers can each see and do only what is relevant to their role.
We look at who the users are, which devices they use, where they work, how often they will use the tool and what it needs to connect to. The recommendation follows from those answers.